Frequently Asked Questions

* Due to Covid-19 please allow 1-3 days for your order to be packed and shipped! Thank you so much for the support.

Shipping & Returns

U.S. Orders over $75 always ship for free!

Orders under $75 have multiple shipping options! The cost of shipping can be calculated during checkout and is based on the weight of your order. (ps. we pay exactly what you pay and never upcharge on shipping)

I am so sorry if this happens! All orders are packaged with care in Arizona however, feel free to contact me at lonefoxhome@gmail.com if any issues arise during the shipping process.

* Due to COVID-19, please allow additional time for orders to be delivered.

• All orders are shipped within 1-2 days of purchase. U.S. orders generally arrive within 2-5 business days where international orders can take up to 14 days to arrive.

• A tracking number will be emailed to you upon shipment which can provide further clarification

Yes! Shipment rates are calculated during the checkout process.

Yes! Once the order has left us, you will be emailed a tracking number which can be used to track your order

• Create an account (click here) prior to placing your order to keep all orders and tracking information in one spot!

• Not satisfied? Return your purchase within 30 days of delivery. Contact shoplonefoxhome@gmail.com for more details on how to return your order.

• Customer is liable for all shipping charges in the event of a returned order. Lone Fox does cover return shipping charges for items that were sent incorrectly or damaged in transit.

ª PLEASE NOTE As of this time, we do not accept any returns or exchanges on rug purchases. Please consider this prior to placing your order!

Ordering & Payment

As long as the order has not shipped, reach out to lonefoxhome@gmail.com to cancel your order.

We accept all major credit cards - Visa, MasterCard, American Express and Discover. We also accept PayPal, Shop Pay and Google Pay 

Everything Else

Yes!

However some items are handmade and may vary slightly from the photo (always mentioned in the description of the product)

No! However it will keep all your orders in one spot.

10% OFF YOUR ORDER!

×
Welcome Newcomer